Refund & Service Policy

Parts and accessories

Parts we fit and accessories we sell are covered by the limited warranty offered by the manufacturer of that part, on that manufacturer's own terms.

We pass that cover through to you. We do not extend it, shorten it, or replace it with one of our own, and the manufacturer's terms are the ones that apply.

Labour

Labour time and cost are worked out for each repair individually. They are not fixed, because no two repairs are the same job — which is the same reason there are no prices anywhere else on this site.

What can be honoured

We can only honour a claim on a repair we carried out ourselves. If the device has been opened, worked on, or had a part fitted by anyone else since we last saw it, the part manufacturer will not accept it — and nor can we.

A claim also has to fall within the parts manufacturer's own terms. Those terms are theirs, not ours. They decide what counts as a defective part; we can tell you what they are likely to say, and we can put the claim to them, but the decision is not ours to make.

What a remedy looks like

Whether a claim ends in a repair, a replacement or money back is set by the parts manufacturer's own terms, and those differ from one manufacturer to another. We do not set them, and we cannot promise a particular outcome before the part has been looked at.

When we inspect the device we will tell you what applies to your part.

How a claim works

Bring the phone in. We will inspect it and tell you whether the part manufacturer is likely to accept it as defective, and what happens next.

We cannot make that assessment over the phone or from a photograph. It needs the device on the bench.

Before you come

Back the phone up if it still turns on, and bring your passcode — the same as for any repair. If you still have the receipt or the date of the original repair, that helps us find it faster, but it is not essential.